Home :: Customer Service

Customer Service

  • Hours of Operation
    Monday through Friday 9 a.m. - 5 p.m. EST

    Phone: 860.434.5641
    Email: suecoffee@aol.com

  • Mailing Address
    Sue Coffee
    Mail Order Only
    10 Saunders Hollow Road
    Old Lyme, CT 06371

     
  • Online orders are processed using Secure Socket Layer (SSL) technology, which encrypts your account information to prevent unauthorized access. All orders placed online will receive a computer-generated email confirming the order (minus credit card number). This order confirmation will be sent to the email address indicated on the order. Please be sure to give your correct email address when placing an online order. You are advised to check all information on the order, including your email and shipping address, before clicking the submit button. If there is an error in your order, please notify suecoffee.com immediatley after placing order. Suecoffee.com is not responsible for incorrect items or quantities ordered.

  • Payment Methods

    Credit Cards
      Visa   Mastercard  
    Visa, MasterCard and Discover. Please include credit card number, name on credit card, expiration date and the three-digit security code located on back of credit card and billing address. Double check the expiration date entered before hitting submit. If an incorrect 3 digit number or expiration date is submitted, the card will be declined. Due to the time involved and the extra fees incurred, there will be an additional $5 service charge for manual credit card charges verses entering the information when the order is submitted.

    Paypal
    Over 100 million PayPal customers worldwide love the convenience and security of PayPal, where they can pay from their PayPal balance, debit or credit card, or bank account. Plus the built-in mobile checkout means you can shop from your smartphone with ease.

    Personal checks, money orders and cashiers checks
    Upon checkout you will be prompted to choose Phone Order or Mailing Payment. Please submit the order. Make checks payable to Sue Coffee. Personal checks are held up to 14 days for bank clearance. There is a $20 fee for returned checks. Money orders and cashiers checks ship immediately. Please use the Mail/ Fax Order Form for all Breyer Horse orders

     

  • Sales Tax:
    All CT orders will be charged 6.35 % sales tax on the total order including shipping.

     
  • Locator Service:
    If you are looking for anything in particular, let me know and I will be happy to find it for you. Sales are final on special orders. If I have a "set" listed and you only want one of the two dolls, email me and I will put you on the waiting list. I might consider breaking the set, but please do not expect the price to be half of the asking price. It will now be harder to sell the single doll
    .
  • Internet Browser:
    SueCoffee.com is best viewed with Google Chrome or Firefox.

     
  • Email:
    If you wish to specify something about your order that cannot be accommodated in the "NOTES" section of the shopping basket, please feel free to send an email. For your convenience, you can easily email Sue Coffee by clicking Contact Us at the bottom of the left hand menu.

  • Sue Coffee Newsletter:
    Emails are sent approximately 8-10 times a year informing you of sales, news and updates. You may opt out at any time using the link located at the bottom of the email. To opt back in, please click on the link located under NEWSLETTER at the bottom of the right column.

     
  • Instant News: Sign up for this feature and you will get "mini" emails informing you of information before the rest of the public is notified. For example, new products added, items reduced, items put on sale, items about to sell out, info about 2015 products, and more!
     
  • Spam Filters:
    To receive the Sue Coffee Annalee Newsletter, a confirmation of your order, emails from Sue Coffee and notification of shipment, please allow the following emails:
    suecoffee@suecoffee.com - Sue Coffee Annalee Newsletter
    sue@suecoffee.com - Order Receipt and Contact Sue Coffee
    info@stamps.com - USPS notification of shipment
    trackingUpdates@fedex.com - Fed-Ex notification of shipment

     
  • Dealer Catalogs may or may not have prices listed in them. It depends on what is in stock at the time the order is placed. Wholesale and or retail prices are not guaranteed with any catalog purchase.

  • Phone Orders:
    Please submit your order through suecoffee.com. Upon checkout you will be prompted to choose Phone Order.
    The order will be in the system when you call to give your credit card info.
    Monday - Friday
    9am - 5pm EST
    860.434.5641

    If you prefer to have Sue Coffee call you, please enter in the Notes section upon checking out - your phone number and time you would like a return call. Be sure to use EST.

  • Photos - Facial Expressions:
    I cannot guarantee facial expressions if the Eyes and Mouth are not mentioned in the description. If just the eyes are mentioned, then the mouth artwork may vary from the photo. Direction of the eyes is not guaranteed. Some photos are from the Annalee dealer catalogs. These catalogs are produced a year prior to the actual year so there might be minor design or accessory changes. In some instances, the faces that were photographed for the catalog photos were never used in the line. If only one face was produced, I always try to mention this in the description. If a particular face is desired, please mention this in the Notes section when placing your order or Call me at 860-434-5641. I will do my best to accommodate your request. Facial requests will not be accepted on Sale Items. Dolls that are graded as Excellent / Very Good/ Good / Poor may not come in the original Annalee bag, but a plastic bag instead. I want you to be happy with all your purchases from SueCoffee.com. Please be sure to visit the Reference Guide page.
    Photos are property of suecoffee.com and can not be copied unless written permission has been granted by Sue Coffee.

     
  • Layaway: Check or Money Order payments only: 1/3 down at time of ordering, 1/3 due 30 days after 1st payment and the final 1/3 due 60 days after initial order.
    Minimum layaway is $75.00.
    If a layaway order is cancelled, the first payment will be treated as a restocking fee and will be forfeited. Any remaining funds paid will be given back to the buyer as a store credit. If a scheduled payment is more than 5 days late, a $5 late charge will be added. If a payment is more than 30 days late, the order will be cancelled, the first payment (restocking fee) will be forfeited and any remaining funds paid will be given back to the buyer as a store credit. The price of any item ordered under a layaway plan will be the price on the date the item was ordered, even if the price of the item is subsequently reduced or increased. No layaway orders between December 1 and December 31.
    Please call 860-434-5641 to place a layaway order.

  • Returns:
    "I'm not happy until you are." Request for the return of a product must be received by SueCoffee.com within three (3) business days of receipt, at which time a Return Authorization will be issued. No boxes will be accepted without notifying Sue Coffee and obtaining a R/A number. R/A number must be present on outside of box when returning any items. Item must be returned in the original condition it was originally shipped. Once it has been inspected, your money will be refunded minus a 20% restocking fee. Suecoffee.com does not reimburse for return shipping. Please insure all returns for the price you paid. No returns on special orders, Early Buy orders or orders containing sleighs or domes.

  • Damages:
    When you receive your order, open the package immediately and inspect for damage. Damages must be reported to Sue Coffee within three (3) days after date of delivery. Before replacement items can be shipped to you, a damage claim must first be filed with FedEx or USPS. You must retain all packaging materials for the carrier's inspection.

  • Call for Availability:
    If an item states "Call for availability", this means the item is out of stock. Email Sue Coffee and you will be notified when the item is in stock.


  • Notes Section on Check Out Page:
    Please use the Notes section at the bottom for entering special requests, questions, comments or personalized messages for gift orders. Examples are: I will be away on vacation, I need this order by 00/00/00, etc. If you're buying as a gift, gift bags and Annalee cards are available for purchase. Make things easy for yourself and have it shipped directly to the gift recipient.

  • Free Gift Policy: When the Free Gift Policy is being offered, the offer is not applicable to previously placed orders. One per family and / or address. Free item must be added to your cart in order to receive it. It can not be added after the order has been submitted. Free Gift only applies to orders placed on the web.

  • Trades always considered, especially for 50's - 60's Annalee Dolls

  • Please send a Self Addressed Stamped Envelope with correspondence or sending pictures if you want them returned

  • Not responsible for typographical errors

  • Sue Coffee reserves the right to limited quantities

  • Prices subject to change based on replacement cost

  • Prices reflect the condition and rarity of the doll

  • Buying single or whole collections...especially dolls signed by Annalee, one-of-a-kinds and 50's, 60's, 70's and 80's Annalee Dolls

  • Sell direct to get a GUARANTEED price

  • You may have better luck selling outright rather than listing your dolls through auction

  • Suecoffee.com is an on line store, with over 20,000 current and retired Annalee Dolls in stock
     
  • Sue Coffee not only sells Annalee Dolls, she collects them!                             

    Be sure to visit frequently, inventory changes daily

    "Shop with Sue Coffee, she caters to the collector"


    Satisfaction Guaranteed

    WHEN WE'RE DONE, YOU'LL BE HAPPY
    IF YOU'RE NOT HAPPY...WE'RE NOT DONE


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    No part of this web site may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, or any information storage or retrieval, without written permission from SueCoffee.com