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Shipping Policy

Shipping Terms & Conditions

  • Free Ship applies only to current Annalee Dolls made in 2018 and the order subtotal is over $50.

  • Sue Coffee reserves the right to choose shippers and shipping methods on any given order. Restrictions apply - see below.

  • If two or more orders are submitted with the same ship to address, Sue Coffee will combine orders and ship in one box

  • The majority of the Free Ship Orders go via USPS - Priority Mail. If the order is large and going to the west coast, then it will possibly go via Fed-Ex.

  • Orders containing 2018 product plus other items will be calculated accordingly in the shopping cart.

  • Days quoted for receipt of order in the shopping cart are estimates and not guaranteed.

  • Free ship offer only pertains to the United States and not Canada. Dolls taller than 15" are not included in the Free Ship to Alaska and Hawaii - shipping/insurance will be added to the total of the order). For Alaska, Hawaii and Canada. Please call me after placing order and give me your credit card info so I can manually charge the shipping charges. Sorry but the cart is not set up to Canada in the Free Ship over $50 on current year product at this time.

  • Orders are shipped within 24 - 48 business hours of receipt of payment, excluding weekends and holidays.

  • USPS ships in 24 hours

  • Fed-Ex ships in 24 - 48 hours


I have done my best to get the shipping prices as accurate as possible. Suecoffee.com does not profit from shipping/insurance charges. There are no hidden handling fees. You will be charged what USPS or Fed-Ex charges and your account will be credited the difference if the cart charged higher.

Please visit SHIPPING ON LARGER DOLLS


Please Contact Sue Coffee or call 860-434-5641 with any shipping questions or concerns.

Sue Coffee prefers and recommends USPS for shipping. Sue Coffee reserves the right to choose carrier and shipping method on all Free Ship orders  - Priority Mail, First Class or Fed-Ex.

USPS Priority Mail Time in Transit

 

Federal Express Ground Time in Transit - Home Delivery FedEx Time in Transit Map

Fed-Ex Shipping and Delivery Days
Shipping: Monday - Friday
Home Delivery: Tuesday - Saturday
Business Delivery: Monday - Friday

When calculating the days - do not count the day it ships

For additional shipping info, please visit fedex.com and click Transit Times

The day your order ships, you will receive an email with a tracking number from either "suecoffee@aol.com" for your Priority Mail shipment or FedEx (trackingUpdates@fedex.com). If you have Spam Filter, be sure to add these emails to your list to allow messages.

To ensure a safer and more reliable delivery, have your order shipped to your place of employment. Fed-Ex orders shipped to a business take first priority in delivery and require a signature. Fed-Ex orders less than $125 do not require a signature if Fed-Ex feels you have a safe place to leave the package. Fed-Ex orders over $125 will require an indirect signature - meaning a neighbor can sign, or a note on the door with the tracking number and your signature stating Fed-Ex permisssion to leave the package. Fed-Ex orders over $400 will require a direct signature - meaning it has to be signed by the recipient. If your order is over $400 and you are not home during the day, please consider having it sent to work or to a family member or friend that is home. If an incorrect address is submitted and the shipment is returned, the customer is responsible to pay the cost to re-ship the order. If the order is delivered, the customer will be charged an Address Correction Fee of $5.00.

Please be sure to submit the correct information and verify it when you receive your order confirmation.


Canada
Orders to Canada must exceed $75.00. Orders will ship AirMail/Priority, along with Customs Declaration and will be insured for the full amount. Shipping and insurance charges will be added to the total of the order. Please allow 3-4 days for processing shipments to Canada. Free Ship offer does not apply to Canada.